Returns

Returns & Refunds

We are confident you will be pleased with your purchase from our website. However, if you need to return an item, please take note of the following policies:

• Non-Receipt of Items: If you have not received your order within 7 days from the estimated delivery date, please inform us immediately. We will conduct a thorough investigation with our carriers and internally, which may take up to 14 days. Refunds or replacements will not be issued until the investigation is complete. Please note that we cannot investigate non-receipt deliveries beyond this 7-day period.
• Royal Mail Delivery Delays: Although most orders are delivered within 1-3 working days of dispatch, Royal Mail / Hermes requires 15 working days to consider a parcel as lost. During this time, we kindly request your patience as we allow Royal Mail to fulfil their delivery responsibility. If you still haven't received your order by the 15th working day, please contact us, and we will investigate the matter further.
• Items Damaged in Transit: If your item arrives damaged, please report it to us within 3 working days (24 hours for our business customers). We recommend signing the carrier's delivery note accordingly if the damage is visible upon receipt. Please return the damaged items in their original packaging, complete with all accessories and documentation. Once we receive the items at our warehouse, we will issue a replacement or a full refund via your original payment method.
• Products Dead on Arrival: If your item(s) are faulty upon arrival, kindly notify us within 3 working days. Return the faulty items in their original packaging, along with all accessories and documentation. After verifying the fault, we will issue a replacement or a full refund via your original payment method.
• Thank you for choosing ShopMonk.co.uk. We value your business and are committed to ensuring your satisfaction. If you have any questions or concerns, please do not hesitate to contact us, and our dedicated team will be happy to assist you.